Policies

Service Applications, Changes and Discontinuances

To apply for service with Trilight, you must provide your full legal name and at least two forms of identification items: Driver’s License, Identification Card, Social Security Card, or other items of identification acceptable to Trilight.

Applications for new service, changes, additions to existing service and discontinuance of service should be handled with our Business Office. A telephone call will enable you, in almost every case, to transact business promptly and satisfactorily with our Business Office.

Bills, Payments and Refund Policy

Telephone bills are rendered monthly and are due by the 15th of each month. They cover local service charges in advance for a one month period from the date of the bill and long distance service and other charges that accumulate. We ask your cooperation in the prompt payment of all amounts due. A late payment charge of $25.00 may be added to bills paid after the due date. Payment may be made by credit and/or debit card. Payments made by credit and/or debit cards have a no refund policy. Any questions may be directed to the local business office.

Click here for payment options.

Broadband Internet Service Network Management Policy

Trilight provides this detailed information about its broadband internet network management policy.

Trilight complies with the FCC Internet Policy Statements. As such Trilight commits to an open and non-discriminatory use of the internet for its customers and to use reasonable network management practices to insure an open internet. Specifically, Trilight Corporation will not:

1. Prevent any of its users from sending or receiving the lawful content of the user’s choice over the Internet;
2. Prevent any of its users from running the lawful applications or using the lawful services of the user’s choice;
3. Prevent any of its users from connecting to and using on its network the user’s choice of lawful devices that do not harm the network; or
4. Deprive any of its users of the user’s entitlement to competition among network providers, application providers, service providers, and content providers.

Trilight manages its network to ensure that all of its customers experience a safe and secure broadband Internet environment that meets its committed bandwidth speeds and is reliable and affordable. Trilight wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing. Trilight does not favor any lawful Internet applications or content over others.

Trilight manages its network for a number of reasons including optimizing its network, managing network congestion and managing security protocols. At the end of the day, however, very few customers are impacted by the protocols and practices Trilight uses to manage its network.

Trilight’s Broadband Internet network is dedicated at the customer premise to Trilight’s area central office and is a shared network, which means that our customers share upstream and downstream bandwidth with other customers from that location to the national Internet. Because total customer demand fluctuates, the demand may exceed capacity from time to time. Trilight’s network management practices aim to minimize the occurrence of this network congestion by ensuring all customers have access to a fair share of that bandwidth.

Trilight’s Network Management Practices

Trilight’s network management practice works as follows:

Congestion

Any time an area of the network nears a state of congestion; Trilight will use reasonable network management practices to ensure that all customers have a fair share of access to the network. Such measures will include:

• Delaying traffic until capacity is available to transmit it through the network.
• Routing traffic on alternative routes that may take longer path to reach the end point.
• Identifying traffic that is using the greatest volumes of network bandwidth; and
• Temporarily assigning lower status to some Internet traffic until the network congestion is relieved.

Customers will still have access to all services, applications and content online that is legal. Most Internet activities will be unaffected. But customers or traffic could experience such things as minor delays to downloading or uploading files or slower web surfing.

Trilight’s network congestion management is ‘application-agnostic’, based on periods of high bandwidth usage, and is not implemented on the basis of customers’ online activities, protocols or applications. Please note that Trilight’s application of this network management practice is related to specific periods of high volume bandwidth usage and does not relate to any particular customer’s aggregate monthly data usage.

Spam Filtering

Trilight does not offer spam filtering but the customer has the option to add this on their own.

Blocking of Illegal Content and harmful traffic

Trilight does not block content.

Monitoring Schedule

Trilight monitors the overall performance of the network.

Interconnection

Trilight will ensure that all projects funded through BIP will provide open access to the public Internet making no use of the funding toward any entirely private closed network. Any parties requesting access through BIP funded projects will be offered interconnection, when technically feasible, pursuant to the NECA interstate access tariff just as Trilight offers service to Trilight, Inc., a subsidiary of Trilight Corporation.