ACCOUNT SUPPORT

Account Support

General

We have 5 ways you can pay your Trilight bill.

1) Pay Online
With our Online SmartHub Portal, you can view your billing statement, pay with your credit card or bank account, set up recurring payments, report a problem with your service, update your account information and more!

2) Pay by Phone with Secure Pay
You may pay by phone using your credit or debit card by calling 844.978.2590.

3) Autopay
When you are enrolled in our autopay option, we will automatically debit your bank account or credit card each month.

4) Pay by Mail
To pay your bill my mail, please mail your payment via check with your remittance stub to PO Box 610, Dandridge, TN 37725.

5) Pay In Person
Feel free to stop by one of our local offices to pay your bill.

Bills and Payments

Your billing statement is generated monthly and is due by the 15th of each month.

How To Get Service Restored
If your service is disconnected for non-payment, previous charges must be paid before your service can be reconnected. The reconnection fee will be added to your next bill.

Services are billed for the current month in advance. Bills are generated on the 1st of the month and payment is due by the 15th. Our long-distance billing cycle runs from the 16th to the 15th of the month.

Your total bill must be paid in full before your service is reconnected. If you have a past due balance that you cannot pay, please contact your local office to discuss payment options.

Online Bill Pay

To get stared, you will need access to the Internet and a valid e-mail address. You can register as a new user here. You will need your account number to enroll in the Smarthub Online Payment Portal. You will be prompted to create a password for your online account. Next, follow the on-screen sign-up instructions to complete your enrollment. The SmartHub App is also available for iOS and Android devices.

Yes. We accept MasterCard, Visa, Discover and American Express.

Trilight currently offers this service to you free of charge. However, we recommend that you contact your bank to inquire about any potential fees they may charge for this service.

Yes, there is a charge for returned payments. If your transaction is returned by your bank for any reason, Trilight will reverse your payment and charge your account a fee of $20.00 per returned transaction.

With the Trilight SmartHub Portal, you can make one-time payments, schedule payments or sign up for autopay via recurring credit card payments or bank draft.

We are committed to ensuring a secure online environment for you. For password resets, please contact our Support Team at 833.847.0824.

You can receive a paper bill for a $0.99 paper bill fee. You can opt for paperless billing by signing in to your Trilight SmartHub Online Account or by contact us at 833.847.0824.

Typically, your account will be updated with your payment on the next business day.

Account Support

General

Online Bill Pay

SmartHub Video Tutorial